What are CRR’s Core Values?
As a referral based business for more than a decade, we understand how important it is for your referrals to receive the same care and service you provide. The way we treat your clients, are a direct reflection on you and we never take that for granted.
As an organization, we have dedicated ourselves to providing world class service, outstanding performance and integrity to both our clients and referral partners. Each day we focus on providing the WOW experience in everything we do.
Our Core Focus: Concise Process and Constant Refinement
CRR’s Concise Audit Process
All credit repair is not equal. Where some CRO’s outsource their work and others still “mill” letters over and over to credit reporting agencies, CRR takes a much different approach.
Every CRR client receives a personal on site Case Manager or CM. Our CM’s all have extensive backgrounds in underwriting, lending or paralegal work. They understand credit reporting intimately and continuously trained on consumer laws by the Attorney for CRR.
The Attorney for CRR has developed our repair/investigation process through more than 22 years of litigation experience focused on Fair Debt Collection and Fair Credit Reporting law. We have a concise process that highly effective that ultimately concludes with a CFPB inquiry when necessary. Here are more details about the CRR Process.
We continually improve our processes, study case law and stay informed on the latest developments in credit reporting. Credit repair is as fluid as practicing law. There is no cut and dry answer to most every question about credit. Staying informed allows us to perpetually improve our efficacy as a credit repair organization.
Key Differentiators from our Competitors:
A common question we’re asked is; what differentiates you in a sea of credit repair companies? At CRR, we fully understand that “the proof is in the pudding” and many make claims of being the best. With that being said, we can substantiate the following dynamics elevate us to a standard that many often only aspire to.
A key misstep other CRO’s make is to over promise results in order to obtain a sale. We will never tell a partner or client what they WANT to hear in order to get their business. We subscribe to brutal honesty and unwavering effort. There is no magic bullet in credit repair. By forecasting realistic results, we protect our reputations and temper the client’s expectations.
Security and automation are a priority here at CRR. We continuously reinvest into our software and compliance. CRR is paperless, secure and has protocols in place to protect the privacy of our clients and security of their data.
We have the ability to integrate with most any software platform and can custom program to meet the most challenging needs. Our soon to be implemented client and partner system is among the most advance available providing robust reporting and insights.
We understand that lost opportunities are just that until they are mortgage ready. Our lender partners have expressed the need to spend as little time possible with their “when” pipelines so they can focus on new opportunities.
Our partner portal provides an at a glance view of their entire pipeline by milestone or stage in the process. There is no guesswork about where your opportunities are.
Additionally we provide detailed report cards to our partners every time we update a client’s file. This essentially allows them to set and forget their active pipeline. We let you know when it is time to re-pull credit.
CRR President Chad Kusner is the Secretary and Director of the National Association of Credit Service Organizations or NACSO. Mr. Kusner is actively working to improve compliance standards within his company and the credit repair industry as a whole.
He has personally met with regulators in Washington including members of the CFPB, FTC, Congress and more. CRR acts in full compliance of the Federal Credit Repair Organizations Act or CROA, Dodd Frank Act, TCPA Act as well as Red Flag rules in regards to dealing with nonpublic personal data.
Our website and software are all secured with SSL certificates and client data is encrypted behind a firewall-protected server. All calls are scripted, monitored, recorded and maintained for 24 months. Our facility is secure and monitored 24/7 by video throughout.