“Hello. I wanted to share with you the recent experience I had with Credit Repair Resources (CRR) and their attorney, Bob Willis…
Ann, one of our veteran realtors, referred to me a young FTHB couple looking for a lifelong home to raise their 2-year old son. Ann quickly found them a bank-owned property in Norton, OH and from there our 3-month journey began!
During our pre-approval process, a tax lien was found on the credit report as not paid. Our borrower said he had paid it and went in to action to get the supporting documentation we would need. The collection agency took almost a month, after several requests, to provide that. We went ahead and took their loan application and soon was able to provide the documentation to processing. In the meantime, the appraisal came back with several repairs.
Over the next 30-45 days, Ann dealt with very difficult and stubborn negotiations with the listing agent and bank for repairs that were needed to the house. In the end, Ann got the bank to agree to make all the repairs required by the appraiser and HHMS. And, of course, the listing agent now wanted us to quickly take the file to closing. HHMS went in to action to update anything needed in the file and immediately get it into Underwriting. I only had a few weeks before our closing date, which was a 2nd extension that the listing agent stated sternly would be the bank’s last.
Well, to my shock, that jump start came to a quick halt when my processor brought it to my attention that despite having documentation of the lien being paid and released, the collection agency had never finished the process of sending it to the county to be recorded. Without this, we were at a standstill with the underwriting of their loan application. So, I called the collection agency and spoke with a “very friendly” assistant manager who told me if I would send over my borrower’s authorization she would happily assist me. I quickly faxed it over but soon got avoided by the same assistant manager just as quickly, sigh. Even a call in to her manager proved ineffective. I had two weeks left…
My last hope was Chad Kusner at Credit Repair Resources. He has always responded quickly to my calls and/or emails and I had two success stories for his services. I had hope and faith he could help! His reply to my email was, “Let me put this on Bob’s hotplate! I will get you some feedback ASAP.” This was on a Tuesday. By day’s end, Bob Willis, the attorney for CRR was calling me to find out how he could help…despite being on his family vacation! After learning of the situation, he was very compelled to help even to the point where he said he would take my couple’s legal case.
Instead, by 11am on Friday, only 2 days later, I started to receive emails from Bob forwarding to me documentation the collection agency was sending to him. The attorney for the agency, after talking with Bob, admitted they had made a mistake and dropped the ball. And so, by 6pm on Saturday 7/23, I had the complete documentation for what I needed to proceed with our clear to close and loan closing. Again, this was all done by Bob while he was on his family vacation!!! 6 DAYS LATER AND OUR TRANSACTION WAS CLOSED…on July 29th, 2011.
If it had not been for having access to the resources of CRR and their fast action to loyally support the business of HHMS, this deal would certainly not have closed on time and we would’ve been at risk for it falling apart. And, their service and time was at no charge to my buyer. I cannot thank Chad and Bob enough for the invaluable assistance they provided. They certainly were my heroes for the month of July. Thank you, thank you, thank you!!!”